Ginwin maintains a multi-channel grievance mechanism for consumers, Direct Sellers and other stakeholders.
4.1 Grievance Redressal Officer
MANDEEP KAUR, Director
Email: support@ginwinwellness.com
Mobile: +91-70877 50368
Address: 2/222, Naya Bazar, Near Suneara Bazar, Baba Gola Park Heon Road, Banga, Shaheed Bhagat Singh Nagar, Punjab – 144505, India.
4.2 Nodal/Compliance Officer
MANOJ KUMAR, Managing Director
Email: admin@ginwinwellness.com
Mobile: +91-85286 33200
Address: 2/222, Naya Bazar, Near Suneara Bazar, Baba Gola Park Heon Road, Banga, Shaheed Bhagat Singh Nagar, Punjab – 144505, India.
Final statutory designations must match the Company's appointment/board records.
4.3 Complaint Process
14. Submit through the online grievance form or email/post.
15. Generate a unique ticket/reference number.
16. Send acknowledgement within 48 working hours.
17. Investigate and request further information if reasonably required.
18. Ordinarily resolve within thirty (30) days, subject to applicable law and the nature of the investigation.
19. If more time is reasonably required, inform the complainant of status and next steps.
Form fields: Full Name; Mobile; Email; Consumer/Direct Seller/General Inquiry; Order/Invoice/Direct Seller ID; Complaint Subject; Detailed Description; Attachments.
The Company shall participate in the applicable National Consumer Helpline convergence/redressal framework as required. Do not call Ginwin an active convergence partner until onboarding is completed.